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Service Price List

How can we help you? 
Check the current price of our services based on your request.

IT Technician - Online Remote Support

Request / software-related issue

    STANDARD

     (within 72 hours)​

   400,- CZK / 15 minutes  ​
    1 400,- CZK / 1 hour


  •  STANDARD from 4 hours to 72 hours from request acceptance.
  •  The provider is required to inform the customer in advance about the estimated time needed to process the request.
  •   The minimum billing time for a request is 15 min. After 15 minutes, the actual time spent is charged at the hourly rate. The service will be invoiced based on actual time worked, with a detailed breakdown provided as an attachment.
  •  Time spent fixing a system error is not charged.
  •  Requests submitted outside business hours will be processed no later than by the end of the next business day.

All prices are excluding VAT, unless stated otherwise for a specific item.

    EXPRESS

     (within 1 hour)

   550,- CZK / 15 minutes  
    2 200,- CZK / 1 hour​


  •  EXPRESS from 1 hour to 18 hours from request acceptance.
  •  The provider is required to inform the customer in advance about the estimated time needed to process the request.
  •   The minimum billing time for a request is 15 min. After 15 minutes, the actual time spent is charged at the hourly rate. The service will be invoiced based on actual time worked, with a detailed breakdown provided as an attachment.
  •  Time spent fixing a system error is not charged.
  •  Requests submitted outside business hours will be processed no later than by the end of the next business day.

All prices are excluding VAT, unless stated otherwise for a specific item.

Technician - On-site Service Interventions

Request / Hardware or Software issue requiring an on-site visit

    STANDARD

   (within 5 business days)​

   400,- CZK / 15 minutes  ​
    1 400,- CZK / 1 hour


  •  STANDARD from 3 to 5 business days from ticket acceptance.
  •  The provider is required to carry out an intervention at the location reported by the customer and resolve the reported issue by repair or temporary replacement with a device of similar specifications. Device servicing and reinstallation will be carried out at the customer's expense.
  •  If the device shows defects that make repair impossible or uneconomical, the provider will send the customer a quote for a new device, and installation will be carried out upon acceptance.
  •  Invoicing will be based on the actual duration of work at the service location, including travel time.
All prices are excluding VAT, unless stated otherwise for a specific item.

    EXPRESS

   (within 3 business days)

   550,- CZK / 15 minutes  
    2 200,- CZK / 1 hour​


  •  EXPRESS from 1 to 3 business days from ticket acceptance.
  •  The provider is required to carry out an intervention at the location reported by the customer and resolve the reported issue by repair or temporary replacement with a device of similar specifications. Device servicing and reinstallation will be carried out at the customer's expense.
  •  If the device shows defects that make repair impossible or uneconomical, the provider will send the customer a quote for a new device, and installation will be carried out upon its acceptance.
  •  Invoicing will be based on the actual duration of work at the service location, including travel time.
All prices are excluding VAT, unless stated otherwise for a specific item.

Travel

Request / Hardware or Software issue requiring an on-site visit

   Travel within Prague​​

   690,- CZK


  Price includes a service vehicle and one technician on the road.

All prices are excluding VAT, unless stated otherwise for a specific item.

  Travel outside of Prague​​

   14,- CZK / per km


  •  Price includes a service vehicle and one technician on the road.


All prices are excluding VAT, unless stated otherwise for a specific item.

CMS STiNO - configuration & templates

Request / design adjustments, template creation, system configuration

    STANDARD

     (within 72 hours)​

   400,- CZK  / 15 minutes​
    1 400,- CZK / 1 hour


  •  STANDARD from 4 hours to 72 hours from request acceptance.
  •  The provider is required to inform the customer in advance about the estimated time needed to process the request.
  •  The minimum billing time is 15 min. After 15 minutes, the actual time is charged at the hourly rate. The service will be invoiced based on actual time worked, with a detailed breakdown provided as an attachment.
  •  Time spent fixing a system error is not charged.
  •  Requests submitted outside business hours will be processed no later than by the end of the next business day.
All prices are excluding VAT, unless stated otherwise for a specific item.

    EXPRESS

     (within 1 hour)

   550,- CZK / 15 minutes
    2 200,- CZK / 1 hour


  •  EXPRESS from 1 hour to 18 hours from request acceptance.
  •  The provider is required to inform the customer in advance about the estimated time needed to process the request.
  •  The minimum billing time is 15 min. After 15 minutes, the actual time is charged at the hourly rate. The service will be invoiced based on actual time worked, with a detailed breakdown provided as an attachment.
  •  Time spent fixing a system error is not charged.
  •  Requests submitted outside business hours will be processed no later than by the end of the next business day.
All prices are excluding VAT, unless stated otherwise for a specific item.

Training

Request / Order in case the customer requires training of new administrators or users.

Individual quote available upon request.


   CMS STiNO

   User

   2 900,- CZK / 2 prs.  

  •  Training location at the provider's premises or online.
  •  Basic system functions for users without IT knowledge.
  •  Duration 1-2 hours.
All prices are excluding VAT, unless stated otherwise for a specific item.

   CMS STiNO

   Administrator​​

   3 300,- CZK / 2 prs.


  •   Training location at the provider's premises or online.
  •  Advanced functions and settings
  •  Duration 2 hours.


All prices are excluding VAT, unless stated otherwise for a specific item.

   STiNO Modules

   User

   2 900,- CZK / 2 prs.  


  •  Training location at the provider's premises or online.
  •  Simplified - basic system functions for users without IT knowledge.
  •  Duration 1-2 hours.
All prices are excluding VAT, unless stated otherwise for a specific item.

   STiNO Modules ​

   Administrator

   3 300,- CZK / 2 prs.


  •  Training location at the provider's premises or online.
  •  Specific settings according to the selected module
  •  Duration 2-3 hours.
All prices are excluding VAT, unless stated otherwise for a specific item.


     What modules do we offer?

        The STiNO system is built on a modular principle, allowing you to combine components based on your actual needs. Every company, project and team works differently – that is why individual parts of the system can be gradually added, adjusted or expanded so that they make long-term sense and bring real value.

        If you are interested in how STiNO can work in your environment, you can find inspiration on our website www.stino.com. We are also happy to prepare an individual quote or welcome you in our modern showroom, where we will demonstrate the system in practice and discuss the possibilities together.

        Get in touch with us, we will be happy to find a solution that works for you today and in the future.


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